Energy4All Limited is committed to protecting your personal information and being transparent about how we use it, whether you are a member (or nominated representative), applying to be a member (or nominated representative) or you have registered your details so you can hear more from us or are simply visiting our website.
Our website and services are not aimed at children.
Our contact details
Unit 26, Trinity Enterprise Centre
Furness Business Park
Who is responsible for your personal data?
Energy4All Limited is responsible for how and why your personal data is used. The legal phrase for this is Data Controller (or “Controller”). Energy4All, E4A and Energy4All Limited are trading names of Energy4All Limited.
We are a Registered Society under the Co-operative and Community Benefit Societies Act 2014 with registration number 4545379.
Our registered and Business address is:
Unit 26, Trinity Enterprise Centre
Furness Business Park
Your legal rights
You have the following legal rights in relation to the processing of your personal information:
- Access: You have the right to request a copy of your personal information that we hold about you together with other information relating to its use, subject to the application of any relevant legal exemptions;
- Erasure: At your request, we will delete your personal information from our records providing we don’t have an overriding legitimate reason for holding on to it;
- Rectification: We aim to keep your personal information accurate, current, and complete. We encourage you to contact us by emailing email@example.com. Please let us know if any of your personal information is inaccurate or changes, so that we can keep it correct and up-to-date;
- Objecting: In certain circumstances, you have the right to object to the processing of your personal information where we are: (i) processing your personal information on the legal basis of legitimate interests and we have no compelling reason we can demonstrate to continue with that processing, or (ii) using your personal information for direct marketing, or (iii) using your personal information for statistical purposes;
- Right to restrict processing: You have the right to ask us to restrict the processing of your personal information whilst a disagreement is resolved about its accuracy or whether we can use it on the legal basis of “legitimate interests”;
- Rights related to automated decision making: Where we take automated decisions in relation to your personal information with no human involvement (i.e. such as credit scoring) you have the right to ask us for human intervention or to challenge any such decision;
- Right to withdraw consent: If you have provided your consent to the collection, processing and transfer of your personal information, you have the right to fully or partly withdraw your consent;
- Porting: You have the right to request that some of your personal information is provided to you, or to another information controller, in a commonly used, machine-readable format.
How to exercise your legal rights
You may exercise any of the above rights, at any time, by emailing firstname.lastname@example.org together with proof of your identity, i.e. a copy of your ID card, or passport, or any other valid identifying document.
If you believe that your information protection rights may have been breached, you have the right to lodge a complaint with the applicable supervisory authority or to seek a remedy through the courts. The UK, supervisory body is the Information Commissioner’s Office (ICO) www.ico.org.uk.
Other websites and Third-party links
Energy4All uses ReCAPTCHA on our website. ReCAPTCHA is a Google service that collects the personal information of users to protect our site against spam and bots.
ReCAPTCHA works by implementing an algorithm to analyse a user's activity by taking a screenshot of the user's browser window. If the activity is deemed as mechanical or a made-up word is used, the activity is flagged by the system.
Activity and user information ReCAPTCHA collects and analyses include the following:
- Typing patterns of the user
- The amount of mouse clicks a user has done on the site or touches on an app
- What language the user's browser is using
- Google cookies that have been placed on the site
- The answers to question fields on the site
- CSS information
- Plug-ins installed on the browser
The algorithm also recognises IP addresses that have been previously recognised as humans through cookies.
Information about other people
If you provide information to us about any person other than yourself, such as your partner, you must ensure that they understand how their information will be used, and that they have given their permission for you to disclose it to us and for you to allow us, and our outsourced service providers, to use it.
How long we keep your personal data
Energy4All Limited will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements and, where required for us to assert or defend against legal claims, until the end of the relevant retention period or until the claims in question have been settled.
We do keep certain records, which may include personal data, for more extended periods, for example, after you have withdrawn your membership if we need to do this to comply with our legal, regulatory, tax or accounting needs and obligations.
- If you unsubscribe from our marketing database we would usually delete your personal data from our marketing database as soon as possible and at the latest within one month. In line with standard direct marketing good practice, your contact details only would be transferred to a suppression list to avoid accidentally sending you marketing in the future.
- If you have contacted us with a general enquiry via our website, we will reply to you using the contact details provided. Unless you have specifically consented to your personal data being added to our direct marketing database, your contact information will be stored for a period of up to one year in case any follow up is required.
Upon expiry of the applicable retention period we will securely destroy your personal data in accordance with applicable laws and regulations.
If you want to learn more about our specific retention periods for your personal data established in our retention policy, you may contact us at Energy4All Limited.
If you fail to provide personal data
Where we need to collect personal data by law or in order to process your instructions or perform a contract we have with you and you fail to provide that data when requested, we may not be able to carry out your instructions or perform the contract we have or are trying to enter into with you. In this case, we may have to cancel our engagement or contract you have with us, but we will notify you if this is the case at the time.
Updating your personal data
If any of the personal data that you have provided to us changes, for example if you change your email address or if you wish to cancel any request you have made of us, or if you become aware we have any inaccurate personal data about you, please let us know by sending an email to email@example.com. We will not be responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal data that you provide to us.
Automated decision making and profiling
Energy4All Limited does not use your personal information for automated decision making or profiling purposes.
Automated decision-making is the process of making a decision which produces significant legal effects for that individual and that decision is made solely by automated means without a human being involved at all.
Profiling means the analysis of certain characteristics of an individual’s personality, behaviour, interests and habits to find out more about their preferences or to make predictions about their behaviour and/ or to make decisions about them.
Change of ownership
If we were to sell or transfer Energy4All Limited to another organisation, your records would also transfer to the new owner. Limited information may also be shared, where required, with legal and other professional advisors involved in that transaction.
The reason we would transfer your records is to minimise the disruption to the on-going operation of Energy4All Limited and to ensure we and a new owner were able to comply with our legal obligations regarding the retention of such records, including the ongoing delivery of care and service to you and our associates.
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Privacy Notice for our website visitors including non-members who have signed up to hear more from us.